General Public & Business Users FAQs

 

Is the price fully inclusive?

Yes. In most cases the price you see is the price you pay however the prices shown on this website are a base guide price subject to booking 48hrs in advance from collection and the driver having a clean driving licence; Prices may increase subject to booking within 48hrs of collection or for other reasons such as driver qualification for instance if the driver has multiple number motoring convictions, accident claims,  excessive mileage requirements or hiring at peak times i.e. public holidays etc.

You can use our secure online booking portal to secure a vehicle or call our office for an exact price or tailored quote on 01925 577226.

Is there a deposit to pay?

No! All we ask is that you pay using a physical Debit or Credit card and we retain your details on the rental agreement. Please note we do not accept contactless or virtual card payments.

Is insurance fully comprehensive or third party?

Fully comprehensive

Can I provide my own insurance?

Yes but this facility is available only to companies with fully comprehensive fleet insurance policies.

What is the insurance excess?

In the event of a claim you agree to pay the insurance excess cost of £1000 in the event of any damage, fire or theft claim on the vehicle, or any third party claim made against our insurance policy. However for drivers under 25yrs of age or over 69yrs of age, European hires going overseas, hires involving towing, vehicles with more than 5 seats and vehicles over 3.5ton gross weight the excess will increase to £1500.

Can I reduce the insurance excess?

In some cases you can reduce the insurance excess to £500 by payment of £20 per day but this must be requested when making a booking and declared at commencement of hire. However this is not available for drivers under 25yrs of age and over 69yrs of age, European hires going overseas, hires involving towing, vehicles with more than 5 seats, and vehicles over 3.5ton gross vehicle weight.

Please note we are not always able to reduce the insurance excess you must request this prior to booking.

Overhead Damage?

The hirer accepts full liability for any overhead damage caused to the vehicle, regardless of cost.

What time can I pick up and return vehicles?

• SAME DAY HIRE Pick up 9am return 3pm the same day, Monday to Friday only.
• OVERNIGHT HIRE RATE Pick up 3:30pm return 8am the following day, Monday to Friday only
• FULL DAY HIRE (AM ) –Pick up 9am return 8am the following day, Monday to Friday only.
• FULL DAY HIRE (PM) –Pick up 3:30pm return 3:00pm the following day, Monday to Friday only.
• SATURDAY HIRE –Pick up 9am return 3pm same day.
• LONG WEEKEND SPECIAL –Pick up Friday 3:30pm return Monday 8am.
• WEEKEND SPECIAL –Pick up Saturday 9am return Monday 8am.
• SUPER SUNDAY DEAL –Pick up Saturday 3:30pm return Monday 8am.

Are the vehicles collected and returned fuelled?

No. Our policy on fuel is return the vehicle with the same fuel it had in it when you picked it up.

Are there any mileage charges?

Mileage charges do apply see below for mileage allowances:-

4hr hire comes with a mileage allowance of100 miles.

Same day hires come with a mileage allowance of 150 miles.

Overnight hires come with a mileage allowance of 150 miles.

Full day hires (9AM or PM Collections) come with a mileage allowance of 200 miles per day.

Saturday Hires come with a mileage allowance of 200 miles

Super Sunday Deal comes with a mileage allowance of 200 miles.

Long Weekend special hires come with a mileage allowance of 400 miles for the weekend.

Weekend special hires (Saturday collection) comes with a mileage allowance of 300 miles for the weekend.

Weekly hires come with a mileage allowance of 750 miles per week.

If you think you will be exceeding the above mileage allowances please call our office for a tailored quote on 01925 577226.

Where do I collect the vehicle?

You can collect your chosen vehicle from on of our local depots. Parking for your own vehicle is available upon request. WVH Van Hire accepts no responsibility for accident loss or damage to vehicles/persons whilst on the premises.

Can WVH deliver the vehicle to me?

Unfortunately not at present. You will need to collect the vehicle to complete hire documentation

Can I return the vehicle outside opening hours?

No. Our site is secured and vehicles must be returned within our opening hours.

Are there age restrictions on the hire?

Yes. Drivers must be aged between 25 and 75 years.

I have recently passed my test is it a problem?

Yes you must have held a full licence for minimum 2 years

I do not have a UK licence!

We can only hire to holders of a full UK driving licence. All other E.U or international licence holders please contact one of our offices and we will endeavour to assist 01925 577226.

What if I have convictions on my licence?

Minor convictions are unlikely to be a problem, we are unable to hire if you / driver have any of the following convictions / endorsements commencing; AC10 / AC20 / ALL BA / ALL DD / ALL DR / CD10 / CD40 / CD50 / CD60 / CD70 / MS90 / IN10 / LC20 / ALL DG / TT99 / ALL UT / ANY CONVICTION RESULTING IN A PERIOD OF DISQUALIFICATION within 5yrs from the disqualification or conviction date, you must declare all convictions when making a booking and we will endeavour to assist.

I have a new licence but I can’t find the green paper section what is the procedure?

Provided you have the Pink card it is possible to get clearance by telephone call from the DVLA but they charge for the information and we pass the charge on to you. The charge is £10, alternatively bring your national insurance number we can check it for you online for free.

I don’t have a passport?

Then we will accept any formal secondary form of photographic ID

My passport is out of date?

The passport does not have to be valid

All my utility bills are now on line so I don’t have one?

We require formal documentation showing the same address as your licence. Bank statements or similar are acceptable in hard copy or electronically by email in PDF format.

Can we have more than one driver?

Yes. Any additional drivers must meet our strict criteria, attend our offices and complete and sign our documentation prior to driving our vehicle. Additional drivers are chargeable at £15 per driver per day.

What if I breakdown?

Full breakdown is cover included. Details are provided on the vehicle inspection report this is supplied to you on inspection of the vehicle.

If you have not found the answer you are looking for please contact our office for more information!